Privacy Policy

 

Privacy Policy for Shauku.app

1. Who We Are

Shauku.app ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. Shauku.app is operated by Shauku CIC, and we are the data controller responsible for the processing of your personal data. You can contact us at:

  • Email: support@shauku.app
  • Postal Address: 82A James Carter Road, IP28 7DE
  • Phone: 01638485100

For any data protection inquiries, please contact us at the details above.

 

2. What Information Do We Collect?

We collect various types of personal data to provide you with a better experience. The types of personal data we may collect include:

  • Personal Information: Name, email address, phone number, physical address, user name.
  • Account Data: When you register, we may collect your username, password, and email address.
  • Transaction Data: Payment information if you purchase a product or service through Shauku.app.
  • Usage Data: Information about how you use our app, including preferences, usage patterns, and interactions with our content.
  • Sensitive Personal Data: We do not actively collect sensitive data such as race, ethnicity, religion, or health information unless required for legal compliance.

We may collect personal data directly when you:

  • Register an account
  • Use our app services
  • Fill out a form (e.g., contact form, newsletter signup)
  • Make a purchase
  • Participate in surveys

We may also collect data from third parties (e.g., social media platforms) when you link your account or interact with third-party services through our app.

 

3. How Do We Use Personal Information?

We use the personal data we collect to:

  • Personalize your experience and improve our services
  • Administer your account and manage your user profile
  • Deliver marketing communications and newsletters (with your consent)
  • Process transactions and provide customer support
  • Conduct surveys and polls
  • Develop and improve our internal services and technology
  • Fulfill legal obligations such as fraud prevention
  • Conduct internal audits and maintain security protocols

 

4. What Legal Basis Do We Have for Processing Your Data?

We rely on several legal grounds for processing your personal data under the General Data Protection Regulation (GDPR):

  • Consent: When you sign up for marketing communications or voluntarily provide personal data.
  • Contract: When processing is necessary for the performance of a contract with you (e.g., account creation, providing services).
  • Legitimate Interests: For activities like analytics, fraud prevention, and improving our services, where these interests are not overridden by your privacy rights.
  • Legal Obligation: When we need to comply with legal requirements (e.g., tax reporting, data protection laws).

You can withdraw your consent at any time by contacting us.

 

5. When Do We Share Personal Data?

We treat your personal data with confidentiality. However, we may share your data in certain circumstances, such as:

  • When necessary to provide our services (e.g., with third-party payment processors or cloud service providers).
  • With third-party partners for marketing purposes (with your consent).
  • When required by law, regulatory authorities, or to protect our legal rights.
  • If our business is involved in a merger, sale, or acquisition, your data may be transferred to the new owners.

We ensure that any third parties we work with maintain adequate data protection measures.

 

6. Where Do We Store and Process Personal Data?

Your personal data may be stored and processed both within and outside your country of residence. If your data is transferred outside the European Economic Area (EEA), we will ensure that it is protected through appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Binding corporate rules
  • Adequate protections mandated by local data protection laws

 

7. How Do We Secure Personal Data?

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of sensitive data
  • Firewalls and secure servers to prevent unauthorised access
  • Regular security audits and risk assessments
  • Limiting data access to authorised personnel only
  • Training staff on data security and privacy

We also monitor third-party services we use to ensure they comply with our security standards.

 

8. How Long Do We Keep Your Personal Data For?

We will retain your personal data for no longer than necessary for the purposes outlined in this policy. The retention periods depend on factors such as:

  • Legal obligations (e.g., keeping records for tax purposes)
  • Our business needs (e.g., account administration, maintaining records of transactions)
  • Your preferences (e.g., deleting your account or unsubscribing from communications)

When data is no longer needed, we will securely delete or anonymise it.

 

9. Your Rights in Relation to Personal Data

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, where applicable.
  • Withdraw Consent: Withdraw your consent at any time if we rely on consent for processing.
  • Data Portability: Request transfer of your data to another service.
  • Restriction: Request restriction of processing under certain circumstances.
  • Objection: Object to the processing of your data in certain situations.
  • Complaint: Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us. We may need to verify your identity before fulfilling your request.

 

10. Use of Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that has legal or significant effects on you.

 

11. Use of Cookies and Other Technologies

Shauku.app uses cookies and similar technologies to provide and enhance your experience. We use cookies to:

  • Remember your preferences
  • Track user activity for analytical purposes
  • Provide personalised content

You can manage and control cookies through your browser settings. For more information, please visit our Cookie Policy [insert link].

 

12. Linking to Other Websites / Third-Party Content

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third parties. We recommend reviewing the privacy policies of any linked sites.

 

13. How to Contact Us

If you have any questions or concerns about our privacy practices, or if you would like to exercise any of your rights regarding your personal data, please contact us at:

  • Email: support@shauku.app
  • Postal Address: 82A James Carter Road, IP28 7DE
  • Phone: 01638485100

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your data.