Refund Policy

Refund Policy

 

At Shauku.app, we strive to ensure that our users have a positive experience while using our platform. If, for any reason, you are not satisfied with a purchase or service you have paid for, we are here to help. Please read our refund policy below for more information.

 

1. Eligibility for Refunds

Refunds are considered in the following circumstances:

  • Technical Issues: If you experience technical issues that prevent you from accessing purchased content or services, and our support team is unable to resolve the issue.
  • Incorrect Billing: If there is an overcharge or billing error related to your purchase.
  • Service Non-Delivery: If the service you purchased is not delivered as promised or is significantly different from the description provided.

2. Non-Refundable Items

The following purchases are generally not eligible for refunds:

  • Digital Content: Once access to digital content such as e-books, videos, or any other downloadable material has been granted, refunds are not typically provided unless there is a defect in the content.
  • Subscription Fees: Payments for subscription services are non-refundable once the subscription period has started. You may cancel future renewals at any time.

3. Refund Request Process

If you believe you are entitled to a refund, follow these steps:

  1. Contact Us: Email our customer support team at [your email address] within 14 days of your purchase with your order details, including the reason for your refund request.
  2. Investigation: Our team will review your request and may ask for additional information if necessary.
  3. Approval or Rejection: You will receive an email notifying you of the status of your refund request within 7 business days. If your refund is approved, the payment will be credited to your original method of payment.

4. Refund Timeline

Once a refund is approved, please allow up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Subscription Cancellations

  • You can cancel your subscription at any time to avoid future billing. However, we do not offer refunds for the remainder of the subscription period after cancellation.
  • Upon cancellation, you will still have access to the service until the current subscription period ends.

6. Exceptions

Refunds are not provided in cases where:

  • The service was used as intended, and there were no technical or billing errors.
  • Refund requests are made outside the 14-day refund window after purchase.
  • The request is based solely on personal dissatisfaction with the service or content (except where required by law).

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: support@shauku.app
  • Postal Address: 82A James Carter Road, IP28 7DE
  • Phone: 01638485100